The global audio communication monitoring market is projected to be worth approximately US$ 2,070.2 million in the year 2023. It is anticipated to experience substantial growth at an annual rate of 16.6%. This growth is expected to continue, and by the year 2033, the market is forecasted to reach a value of around US$ 9,643.7 million.
Audio communication monitoring analyzes audio conversations and finds structures in interactions and reveals insights provided by employees to clients and customers. This technology is used to extract important business intelligence data to relate it to the strategy for making strategic decisions for the company.
Audio communication monitoring solutions generally revolve around the call recording feature. The recording, processing and then analyzing are the parts of the audio communication monitoring market.
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In this report, the global audio communication monitoring market is tracked in terms of value, and is calibrated to obtain the market revenue estimates. However, the revenue generation from only some specific solution type and lack of awareness among BPOs in some countries, globally, are some of the major challenges that hamper the growth of the audio communication monitoring market.
Audio Communication Monitoring Market: Segmental Insights
To understand and assess the demand and opportunities in this market, the report is categorically split into five major sections, namely, market analysis – by component, by industry, by enterprise type, by application and by region.
On the basis of component, the market is segmented into solutions and services. The solutions segment is further divided into quality analysis, audio loudness, metering and monitoring call recording, and others. Services segment is further segmented into maintenance and support services, and professional services.
The North America audio communication monitoring market is expected to witness the highest growth in the global market owing to efficient network management and the increasing number of operating BPOs in the region.
Leading Key Players:
- AudioCodes Ltd.
- Behavox Ltd.
- Avaya Inc.
- Cisco Systems, Inc.
- Enghouse Interactive Inc.
- NICE Systems Ltd.
- Nuance Communication, Inc.
- Tata Communications Ltd.
- Intelligent Voice
- Nectar Services Corporation
- Fonetic
- Ameyo
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Audio Communication Monitoring Industry Segmentation:
By Component:
- Solutions
- Quality Analysis
- Audio Loudness
- Metering & Monitoring
- Call Recording
- Others
- Services
- Maintenance and Support Services
- Professional Services
By Industry:
- Banking, Financial Services, and Insurance
- Government
- Telecommunication & IT
- Media & Entertainment
- Healthcare
- Others
By Enterprise Type:
- Small & Medium Enterprises
- Large Enterprises
By Application:
- Law Enforcement Agencies
- Enterprise Employee Monitoring
- Broadcast Monitoring
- Sales and Internal Communication Monitoring
- Others
By Region:
- North America
- Latin America
- Western Europe
- Eastern Europe
- South Asia & Pacific
- East Asia
- Middle East & Africa
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