The patient self-service kiosks market is anticipated to be worth US$ 3964.7 million by 2032. The market is predicted to develop at a healthy CAGR of 16.6% from 2022 to 2032, with a market size of US$ 854.6 million in 2022.
The patient self-service kiosks are available at hospitals, clinics, medical centers which permit patients to do daily activities such as check-in for their booked appointments, update their personal demographics and to cut-down the time required to interact with a registration clerk. Kiosks allow patients to make co-pay and to collect their payment.
A kiosk is a terminal that has a computer for information entry and display. A public display that provides access to information and applications for education, commerce, communication, and entertainment includes kiosks, which are pieces of specialised software and hardware.
Hospitals place the patient kiosks in ambulatory and emergency departments. The patient self-service kiosks have advantages including better data quality, less labour to do, consistent registration processes, and better patient experiences. The market for patient self-service kiosks is predicted to expand at a strong CAGR during the forecast period as a result of a reduction in patient waiting times and an improvement in patient experience.
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Patient Self-Service Kiosks Market: Drivers and Restraints
The drivers of the patient self-service kiosks market are enhanced patient experiences, improved patient services, improved marketing activities like product advertisement & promotion and consumer behavior analysis, and enhanced efficiency of kiosks.
Some restraints which are hindering the growth of patient self-service kiosks market are, high initial cost of the interactive kiosk, time to time maintenance of the interactive kiosk, government regulations in its installation, and rising cybercrime as well as security issues.
Patient Self-Service Kiosks Market: Overview
Globally, the patient self-service kiosks market is gaining popularity and establishing an innovative electronic system for marketing of products and services.
Patient Self-Service Kiosks Market: Key players
- International Business Machines Corporation (IBM) Corp.
- Clearwave Corporation
- PFU-Fujitsu
- SlabbKiosks
- KIOSK Information Systems Inc.
- Phoenix Kiosk Inc.
- RedyRef Interactive Kiosks
- EMBROSS Group Pty Ltd.
- NCR Corp.
- Meridian Kiosks LLC
- Wincor Nixdorf Ag.
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Key Segments in the Patient Self-service Kiosks Market
By Product Type:
- Freestanding kiosks
- Wall-mounted kiosks
- Countertop kiosks
- Mobile kiosks
By Component:
- Data entry
- Touchscreens
- Barcode readers (QR, 1, and 2 D barcode readers)
- Keyboard and Trackball
- Electronic number pad
- Audio speakers
- Electronic signature pad
- Printer
- Point-Of-Sales (POS)
- Laser printers
- Kiosk thermal printers
- Cash transaction components
- Debit and Credit Card readers
- Cash acceptors and recyclers (Bill and Coin)
- Magnetic stripe and Chip (EMV)/Optical card scanner
By End User:
- Hospitals
- Clinics
- Medical Centres
By Applications:
- Patient self-check-in
- New-patient registration
- Wayfinding assistance
- Hospital directory
- Update and verification of patient demographics
- Multiple language support
- Prescription refill ordering
- Collection of co-payments and outstanding balances
- Other Applications (Consent forms, Facility directions, Visitor management, Alert notification, Basic screening/patient questionnaire, Patient satisfaction surveys, Confirmation of reason for visit, Future appointment scheduling, Patient checkout)
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