From 2022 to 2032, the chatbot market is projected to grow at an astounding CAGR of 21.8%. According to predictions, the market for chatbots will increase from US$ 448.5 million in 2021 to US$ 4.2 billion in 2032.
A more significant focus on customer involvement through a variety of channels and better customer service at lower operating costs all contribute to the market’s attractive potential.
The need for 24/7 customer service at lower operating costs, a greater emphasis on customer engagement through various channels, technological advancements coupled with a rise in customer demand for self-service operations, and all of these factors are propelling the growth of the chatbot market and giving businesses a competitive edge.
Examples of virtual assistants used in a variety of sectors, such as retail, healthcare, and BFSI, include chatbots and smart speakers.
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A wide variety of chatbot solutions and services will be used by a variety of industries to support digital transformation programs that address mission-critical procedures, improve operations, and differentiate customer viewing experiences.
Reduced operating costs, improved customer experiences, resolution of customer problems, increased visibility into processes and operations, and improved real-time decision-making are all expected to drive the chatbot market adoption trends.
Lack of awareness and problems associated with management change may have an impact on chatbot market growth to some extent.
Though chatbot solutions are becoming more popular in a variety of industries, issues with successful implementation and a lack of understanding of the benefits given by AI-powered chatbot solutions may hinder their acceptance in developing regions such as Latin America and Africa.
Furthermore, large enterprises are at the forefront of using chatbot solutions; however, SMEs have limited acceptance of the same due to the costs involved with their upkeep and a lack of experienced people. However, as SMEs become more aware of chatbot solutions, the usage of chatbot solutions is projected to increase in future years.
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As per the global chatbot market study, self-learning bots with data-driven behaviour are powered by NLP technology and self-learning capabilities (supervised machine learning) and can provide more human-like and natural communication; they also learn from their own mistakes.
The programs aimed at developing advanced chatbots that can intelligently respond to user questions are still in the research phase. These approaches, together with the rising need to provide personalized experiences, are expected to boost demand for chatbots in the coming years.
Key Takeaways
- The US chatbot market is expected to rise rapidly at a high CAGR of 26.8% throughout the forecast period.
- During the projected period, APAC is expected to grow at the fastest rate. APAC countries are technologically advanced and provide significant investment and income prospects.
- In terms of market size, the standalone segment dominated the chatbot market in 2020, accounting for 56.9% of total revenue.
- The mobile segment is expected to grow at a CAGR of 24.1% throughout the forecast period.
Competitive Landscape
Some of the key players operating in the chatbot market include MindMeld, IBM, Google, Oracle, Conversica, Nuance, Inbenta, Aivo, Personetics, AWS, Microsoft, LiveChat, Creative Virtual, and Artificial Solutions.
Recent Developments
Kore.ai introduced a Virtual Assistant Platform in Japanese in February 2021. The Kore virtual assistant platform was published in Japanese to better address the demands of the Japanese market and to expedite the adoption of virtual assistants. This will aid enterprise customers in shortening time-to-market and improving customer experience in their local tongue.
Saykara, Inc., a like-minded business focusing on building a mobile AI assistant to automate clinical paperwork for physicians, was acquired by Nuance in February 2021. Nuance’s continued market expansion and technological leadership in conversational AI and ambient clinical intelligence (ACI) solutions that minimize clinician burnout, improve patient experiences, and improve overall health system financial integrity are highlighted by this purchase.
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Key Segments
By Platform:
- Mobile-Based
- Stand alone
- Mobile
By Enterprise Size:
- Small & Medium Enterprise
- Large Enterprise
By Region:
- North America
- South America
- Europe
- Asia Pacific
- Middle East & Africa
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Future Market Insights, Inc. (ESOMAR certified, Stevie Award – recipient market research organization and a member of Greater New York Chamber of Commerce) provides in-depth insights into governing factors elevating the demand in the market. It discloses opportunities that will favor the market growth in various segments on the basis of Source, Application, Sales Channel and End Use over the next 10-years.
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