The global help desk software market was valued at around US$ 9.9 Billion in 2021. With a projected CAGR of 9.4% for the next ten years, the market is likely to reach a valuation of nearly US$ 26.8 Billion by the end of 2032. According to the report’s findings, cloud-based help desk software will continue to play an important role in the market, accounting for the majority of sales.
Large Industries to Continue being Growth Axis for Help Desk Software Revenue:
Because of the much higher volume of tickets, major organizations can both afford and have a far greater need to automate their help desk systems. They account for a sizable proportion of support desk software purchasers.
Help desk software revenue grew at a CAGR of 9.0% from 2015 to 2021, and it is expected to expand at an 8.1% rate over the projected period. Small and medium-sized businesses are also showing growth potential as they embrace help desk software to improve customer satisfaction, attracted by its scalability and simplicity of adaptation.
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The COVID-19 Pandemic and the increase in BYOD to raise requirements for Help Desk Software:
The COVID-19 pandemic has led to a rise in ticket generation by employees as offices shifted to hybrid forms of work. This, as well as the increasing prevalence of BYOD systems, led to an overall increase in the number of tickers generated, causing a lack of efficiency and slower response times. Firms attempting to minimize these issues seek to replace level-one support with automated helpdesks.
North America to Command the Larger Proportion of Demand for Help Desk Software throughout the Analysis Period:
North America leads the help desk software demand with a 41.5% share in 2021 and a projected market size of US$ 11.1 Billion in 2032, which is largely owing to a large number of companies as well as growing demand from government agencies for help desk software. The market in North America is projected to grow at a CAGR of 9.4% during the forecast period.
Help Desk Software Market: Competition Insights:
Currently, help desk software providers are focused on increasing their presence and reach. They are focusing on developments that will ensure further streamlining of customer experience processes and an increase in market share and traction.
Leading Key Players:
- Column Technologies,
- Sparkcentral
- Watermelon
- Smart Tribune
- Zendesk
- Freshworks Inc.
- FrontApp
- Zoho Corporation Pvt. Ltd.
- Wrike, Inc.
- Vision Helpdesk
- Teamwork.com Ltd.
- Help Desk Migration
- Apptivo Inc
- Quick Base
- Deskero
- BMC Software, Inc.
- SherpaDesk
- Samanage Ltd.
- TeamSupport
- Jira Service Desk
- xSellco Limited
- iSupport Software
- INTERCOM
- LiveAgent
- Azure Desk
- Smart Service Desk
- Nectar Desk Inc.
- NabdSys
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Some of the recent developments in Help Desk Software are as follows:
- In August 2021 Freshworks filed for an IPO in the US to raise US$100 Mn on the Nasdaq Global Select Market under the symbol FRSH.
- In August 2020, Hiver entered the helpdesk software market. Hiver’s Solutions became the first customer service solution to operate out of G-Suite and offer helpdesk capabilities along with Gmail
- In June 2020, Salesforce’s venture capital invested in Tanium with plans to roll out a joint employee service management solution whose features will include, amongst others, a one-stop help desk for its employees
- Similarly, recent developments related to companies manufacturing Help Desk Software have been tracked by the team at Future Market Insights, which is available in the full report.
More Insights Available:
Future Market Insights, in its new offering, presents an unbiased analysis of the Help Desk Software Market, presenting historical market data (2015-2021) and forecast statistics for the period of 2022-2032.
The study reveals extensive growth in the Help Desk Software Market in terms of Type (Cloud-based, Web-based), By Industry (Large enterprises, Small and Medium enterprises) across five regions (North America, Latin America, Europe, Asia Pacific, and Middle East & Africa).
Help Desk Software Market Segmentation:
By Type:
- Cloud-Based Helpdesk Software
- Web-based Helpdesk Software
By Industry:
- Help Desk Software for Large Enterprises
- Help Desk Software for Small and Medium Enterprises
By Region:
- North America
- Latin America
- Europe
- Asia Pacific
- Middle East & Africa
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