In 2023, it is anticipated that the value of the global case management software (CMS) market will be US$ 7.2 billion. By 2033, the market size is expected to reach US$ 18.2 billion thanks to a strong 9.6% CAGR in demand.
As per FMI, rapid technological advancements, and the introduction of Big Data, artificial intelligence (AI), cloud computing, machine learning (ML), and automation are driving sales of CMS. These technologies have become essential in improving economic competitiveness, thereby propelling growth in the market.
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Healthcare, insurance, law, banking, and social services are the main sectors using case management solution to handle business processes easily. Due to advancements in software, hardware and communication technology, the case management technology is transforming the market gradually. With the help of CMS, industries such as BFSI and healthcare can reduce the expenditure and the time required in managing documents.
Healthcare service providers go through a lot paperwork, scheduling, billing and other unplanned activities to deliver quality services to patients. Over years, the healthcare industry has been leveraging technology to address these issues. Technology in healthcare has improved many functions such as maintaining, registering patient information, and tracking diagnosis.
Key Takeaways:
- By deployment mode, on-premises segment is anticipated to account for 52.5% of the global case management software market by 2032.
- Based on business function, total sales in the service request segment will hold 32.6% of the total market share over the forecast period.
- In terms of enterprise size, the small & mid-sized enterprises segment will expand at a 11% CAGR through 2032.
- By industry, the adoption of case management software in the healthcare sector will grow by 2.6x over the forecast period.
- Sales in the China CMS market will increase at a 7.1% CAGR over the assessment period.
- The U.K. will dominate the Europe case management software market, with demand growth at a 7.9% CAGR through 2032.
Competition Landscape
IBM, Athena Software, Needles, KANA, Social Solutions, Themis Solutions (Clio), AbacusLaw, MyCase, Smokeball, SmartAdvocate, Jarvis Legal, Anaqua, LegalEdge, HoudiniEsq, CosmoLex, Rocket Matter, Actionstep, Firm Central, Prevail, and CoCounselor are some of the leading players operating in the global case management software market.
As per FMI, top 5 players in the market are projected to account for approximately 30% of the total market share over the forecast period.
More Valuable Insights on Case Management Software Market
FMI’s report on the case management software industry research is segmented into five major sections – by business function (service request, fraud detection and anti-money laundering, incident management, investigation management, legal workflow management), deployment mode (cloud based CMS, on-premises CMS), enterprise size (small & mid-sized enterprises, large enterprises), industry (IT & Telecom, retail, government, healthcare, BFSI, manufacturing, others), and region (North America, Latin America, Europe, East Asia, South Asia & Pacific, Middle East & Africa), to help readers understand and evaluate lucrative opportunities in the case management software demand outlook.
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Case Management Software Outlook By Category
By Deployment Mode:
- On-premise CMS Software
- Cloud-based CMS Software
By Business Function:
- Service Request
- Fraud Detection and Anti-Money Laundering
- Incident Management
- Investigation Management
- Legal Workflow Management
By Enterprise Size:
- Small and Mid-Sized Enterprises (SMEs)
- Large Enterprises
By Industry:
- IT & Telecom
- Retail
- Government
- Healthcare
- BFSI
- Manufacturing
- Others
By Region:
- North America
- Latin America
- Europe
- East Asia
- South Asia & Pacific
- Middle East and Africa (MEA)
Table of Content
1. Executive Summary | Case Management Software (CMS) Market
1.1. Global Market Outlook
1.2. Demand Side Trends
1.3. Supply Side Trends
1.4. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition
3. Key Market Trends
3.1. Key Trends Impacting the Market
3.2. Solution Innovation / Development Trends
4. Pricing Analysis
4.1. Types of Pricing Model
4.1.1. Subscription Pricing Model
4.1.2. Perpetual Licensing
4.2. Average pricing analysis benchmark
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