In 2021, the market for help desk software was estimated to be worth around US$9.9 billion. By the end of 2032, the market is expected to have grown at a CAGR of 9.4%, valuing it at close to US$26.8 Bn. According to Future Market Insights’ analysis, cloud-based help desk software will generate the majority of market revenue by 2032, with a predicted CAGR of 9.2%.
Due to the availability of data that can help track, monitor, and enhance the efficiency of the support systems, help desk software offers centralised information and support management for internal and external queries. Over the past five years, the global market for help desk software grew at a CAGR of 10.7%.
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The help desk software market refers to the industry of software tools and solutions that enable organizations to manage and streamline their customer support operations. Help desk software is designed to facilitate communication between customers and support agents, allowing customers to report issues or request assistance, and support agents to respond to these requests and provide solutions.
The help desk software market has experienced significant growth in recent years, driven by the increasing demand for efficient and effective customer support solutions. With the proliferation of digital channels and the increasing complexity of customer issues, help desk software has become an essential tool for organizations to improve customer satisfaction, enhance brand loyalty, and reduce customer churn.
The help desk software market is expected to continue growing in the coming years, driven by the increasing adoption of cloud-based solutions and the rising demand for personalized and proactive customer support. The integration of artificial intelligence and machine learning technologies is also expected to fuel the growth of the help desk software market, as these technologies enable organizations to automate routine support tasks, personalize customer interactions, and improve the overall efficiency of their support operations.
Competitive Landscape
At present, Help Desk providers are focused on increasing their presence and reach. They are focusing on developments that will ensure further streamlining of customer experience processes and an increase in market share and traction. The key companies operating include
- Hiver,
- Column Technologies,
- Freshworks,
- Sparkcentral,
- Watermelon,
- Smart Tribune,
- Salesforce and
- Zendesk.
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Key Segments Covered In Help Desk Software Industry Survey
Help Desk Software Market by Type:
- Cloud-Based Helpdesk Software
- Web-based Helpdesk Software
Help Desk Software Market by Industry:
- Help Desk Software for Large Enterprises
- Help Desk Software for Small and Medium Enterprises
Help Desk Software Market by Region:
- North America Help Desk Software Market
- Latin America Help Desk Software Market
- Europe Help Desk Software Market
- Asia Pacific Help Desk Software Market
- Middle East & Africa Help Desk Software Market
Table of Content
1. Executive Summary
1.1. Global Market Outlook
1.2. Summary of Statistics
1.3. Key Market Characteristics & Attributes
1.4. FMI Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Risks and Trends Assessment
3.1. Risk Assessment
3.1.1. COVID-19 Crisis and Impact on Help Desk Software Demand
3.1.2. COVID-19 Impact Benchmark with Previous Crisis
3.1.3. Impact on Market Value (US$ Mn)
3.1.4. Assessment by Key Countries
3.1.5. Assessment by Key Market Segments
3.1.6. Action Points and Recommendation for Suppliers
3.2. Key Trends Impacting the Market
3.3. Formulation and Product Development Trends
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About Future Market Insights, Inc.
Future Market Insights, Inc. is an ESOMAR-certified business consulting & market research firm, a member of the Greater New York Chamber of Commerce and is headquartered in Delaware, USA. A recipient of Clutch Leaders Award 2022 on account of high client score (4.9/5), we have been collaborating with global enterprises in their business transformation journey and helping them deliver on their business ambitions. 80% of the largest Forbes 1000 enterprises are our clients. We serve global clients across all leading & niche market segments across all major industries.
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