The market for Enterprise feedback management is anticipated to reach US$ 10,400 Million by 2032 from its current value of US$ 1,935 Million in 2022. During the forecast period of 2022–2032, the market is anticipated to grow at a CAGR of 18.3%.
The Enterprise feedback management is a software that collects and manages customer feedback, combine data, generate results, and helps to get customer insights of products or services offered by various organizations.
Modern enterprise feedback management includes functionalities such as bundling of business feedback from multiple channels and areas including employees, partners and social media etc.
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Many organizations use survey tools to generate reports and insights that are crucial to successful customer relationship management (CRM) strategy. Enterprise Feedback Management systems are used by many small and midsized businesses in order to gather feedback from conversions, evaluate the combined and standardize customer service solutions.
Advanced technology solutions in enterprise feedback management such as real-time speech and text analytics capabilities help organization to take this customer survey tools and technologies to the next level that enables organizations to react to the customer feedback and influence them at crucial points of business.
Enterprise Feedback Management Market: Market Dynamics
Real-time customer insights on smartphones and other devices and emergence of social media are the driving factors in the enterprise feedback management market. Since customers are insecure about providing private information to different vendors, privacy issues restrains the growth of enterprise feedback management market.
Adoption of multiple channels and innovation, and changing servicing priorities are driving interest and adoption which are expected to create opportunities for enterprise feedback management market, in the coming years.
Global Enterprise Feedback Management Market: Competition Landscape
Few prominent players in Enterprise Feedback Management market include IBM Corporation, Verint Systems Inc., MaritzCX, MirrorWave, Qualtrics, LLC, Ipsos SA, InMoment, Inc., Cvent, Inc., Confirmit, Inc., and Ambivista etc.
Enterprise Feedback Management Market: Regional Outlook
Presently, North America is estimated to hold the largest share in enterprise feedback management market followed by Europe, Asia-Pacific, and MEA regions. North America is expected to contribute to significant growth in the forecast period owing to the adoption of advanced technologies and customer survey tools in enterprise feedback management. Latin America and MEA are projected to contribute significantly over the forecast period.
Regional analysis includes
- North America (U.S., Canada)
- Latin America (Mexico. Brazil)
- Western Europe (Germany, Italy, France, U.K, Spain)
- Eastern Europe (Poland, Russia)
- Asia Pacific (China, India, ASEAN, Australia & New Zealand)
- Japan
- Middle East and Africa (GCC Countries, S. Africa, Northern Africa)
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Global Enterprise Feedback Management Market: Market Segmentation
Enterprise Feedback Management market can be segmented by enterprise type, touch point, verticals, and region.
Segmentation by enterprise type in Enterprise Feedback Management market:
- Small Enterprises
- Medium Enterprises
- Large Enterprises
Segmentation by touch point in Enterprise Feedback Management market:
- Company Website
- Branch/Store
- Web
- Call Center
- Social Media
Segmentation by verticals in Enterprise Feedback Management market:
- Energy & Utilities
- BFSI
- Healthcare
- Automotive
- Transportation
- Consumer goods & Retail
- Media & Entertainment
- Hospitality
- Manufacturing
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